Completed Orders
- How can I get a VAT receipt? VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed'...
- I haven’t received my gift card Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.If you still can’...
- I'm missing an item from my order We’re sorry there’s items missing in your order.Before contacting our customer service team, please make sure to chec...
- My item is faulty If you've identified a fault with an item you ordered:For orders placed online - please contact our Customer Service ...
- My item is incomplete or missing parts We're sorry to hear there is a problem with your item.Please contact our Customer Service team within 28 days of the ...
- My order has been cancelled, but it appears that I have still been charged If your order has been cancelled, you will be refunded to your original method of payment within 2-5 working days. Th...
Product Info
- Item out of stock? Our online Customer Service team don’t know when items will be back in stock. Please keep checking online, once stock...
- Size Guide
- How do I find my size? Sizes vary with different brands and styles.We have a size guide that will show you clothing and footwear sizes to he...
- Product Information Most of our product information can be found on our website, when viewing the product page. This includes the images ...
Placing Orders
- I'm experiencing problems with my gift card or eVoucher If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons:The website cr...
- Why is the item price different to what I was expecting? You may be looking at a promotion price that has since expired.For online orders, we may occasionally adjust the pric...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- What is payment authentication? Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.Verified by VISA (VbV) ...
- How do I apply a discount code? If you are using a promotional code that is currently on our website this can be added in your ‘bag’. All you need to...
- Apply Gift Card, eVoucher or Credit Note Gift Card/Store Credit NoteOnce you’ve added your items to the basket and selected your delivery option you will be t...